gns3 Privacy Policy — How We Protect Your Information
This privacy policy explains the types of information collected by the gns3 platform, how it is used, how it is protected, and your rights as a user. We are committed to handling your personal data responsibly and transparently.
What information do we collect from you?
Account and registration information
When you register an account with gns3, we collect the information you provide directly — including your username, email address, phone number, and date of birth. This information is needed to verify your identity, confirm that you meet the minimum age requirement of 18, and manage your account securely.
Payment and transaction information
To process deposits and withdrawals in MYR, we collect information related to your chosen payment method — such as bank account holder name or e-wallet details. We do not directly store full card numbers or sensitive banking information; payment processing is handled through secure channels.
Device information and usage activity
We also automatically collect technical information when you use the platform — including device type, operating system, web browser type, IP address, screen resolution, and session log data. This helps us ensure the platform runs properly across a wide range of devices, including the Android and iOS phones popular among users in Malaysia.
How do we use your information?
All information collected by gns3 is used for clear and legitimate purposes. We do not use your data beyond what is necessary to provide the services you have requested.
- Account management: To verify your identity, process registration, manage login credentials, and keep your account secure.
- Financial transaction processing: To process deposits, withdrawals, and transaction history in MYR accurately and securely.
- Platform improvements: Analysing aggregated (not individual) usage patterns to improve platform performance, interface layout, and page load speed — particularly for mobile users.
- Service communications: Sending important account-related notifications such as deposit confirmations, security alerts, and required policy updates.
- Legal compliance: To comply with applicable laws and regulations, including mandatory anti-money laundering measures.
- Customer support: To enable our support team to assist you effectively when you contact us with enquiries or technical issues.
Gns3 does not use user data for third-party advertising purposes and does not sell personal information to any external parties for marketing.
Cookies and session tracking — what you need to know
What are cookies and how do we use them?
Cookies are small text files stored on your device when you browse the gns3 platform. We use cookies for several important purposes: to keep you logged in so you don't have to sign in every time, to save your language preference and display settings, and to ensure certain platform features work as intended.
Types of cookies used
- Session cookies: Deleted automatically when you close your browser. Used to identify your active session while you are using the platform.
- Persistent cookies: Stored on your device for a set period. Helps the platform recognise you on future visits and retain the preferences you have set.
- Technical cookies: Required for core platform functions such as login security and form validation. These cookies cannot be disabled without affecting platform functionality.
How to manage cookies
You can configure your browser settings to block or delete cookies at any time. However, disabling certain cookies may cause some platform features to not function properly, including the ability to stay logged in throughout a session.
Data security and sharing information with third parties
Security measures we practise
Gns3 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our platform servers. This ensures that your login credentials, transaction details, and personal data cannot be intercepted in transit. Our servers are protected by firewalls and continuous security monitoring systems to detect and prevent unauthorised access.
Data stored in our systems is protected through strict access controls — only staff who need access to carry out their duties are authorised to view user data, and they are bound by confidentiality obligations.
When your information may be shared
Gns3 does not sell or rent users' personal information to third parties. However, in certain limited circumstances, we may need to share information with other parties:
- Payment service providers: Required transaction information is shared with payment processors to complete deposits and withdrawals in MYR.
- Legal requirements: Where required by Malaysian law or a valid court order, we may be obligated to disclose information to the relevant authorities.
- Security protection: Where there is evidence of fraud, money laundering, or a serious security threat, relevant information may be shared with authorised investigating parties.
In all cases of sharing, we disclose only the minimum information necessary and ensure that recipients are bound by appropriate confidentiality obligations.
Your rights as a user and how to contact us
Information access and correction rights
You have the right to know what personal information we hold about you. You may request a copy of your personal data stored in gns3's systems by contacting our customer support team. If you find any information that is inaccurate or outdated, you have the right to request a correction. We will update the information within a reasonable timeframe once your request has been verified.
Account and data deletion rights
You may request account closure and deletion of your personal data at any time by contacting our support team. We will process such requests within the stipulated timeframe, subject to legal requirements that obligate us to retain certain records for a minimum period (such as financial transaction records required under Malaysian law).
Privacy policy updates
Gns3 reserves the right to update this privacy policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements. Users will be notified of any material changes via an in-platform notice or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
How to contact us about privacy
For any queries regarding this privacy policy, data access requests, information corrections, or concerns about how we handle your personal information, please contact the gns3 support team via email:
Email: [email protected]
Operating hours: Monday – Sunday, 10am – 12 midnight
Effective date of this policy: 1 January 2026
Have questions about your data?
The gns3 support team is ready to assist you with any privacy or account security queries. You can also visit our FAQ page for answers to common questions.